Refund & Return Policy

The Inclusive Link Exchange (TILE) offers downloadable digital tools. Unless a listing explicitly states otherwise, a digital download does not include a mailed physical product. Check the listing for the included format, page count, and features. A printable PDF is not necessarily a fillable or editable file.

Digital Printables: Generally Final Sale After Delivery or Access

Digital printables and downloadable PDF products are generally final sale once successfully delivered or accessed because they cannot be physically returned. This applies to ordinary change-of-mind requests only. It does not override the exceptions below, applicable payment-provider buyer protections, or any refund, remedy, cooling-off, cancellation, or other consumer right required by applicable law. Approval is not guaranteed for every refund request.

You may request assistance, a resolution, or an applicable refund for a purchased download that was not delivered or cannot be accessed; an incorrect, corrupted, or defective file; a product materially different from its description or unfit for purpose; or duplicate or unauthorized charges. Downloading or accessing a file does not, by itself, remove any applicable Link buyer protection or mandatory consumer right.

Free downloads are provided through the website’s download-request process. Available paid downloads are provided after payment is confirmed, through the order confirmation page and a TILE download email. Stripe/Link may send a separate transaction receipt. Pending or declined payments do not grant access to paid downloads.

Download and save your file on a device you control. Keep your purchase-download link private because it provides access to your order. No lifetime access, fixed link-expiry period, or future product updates are promised unless the listing expressly includes them.

Physical merchandise is not currently available for purchase through TILE. The following standard return terms are proposed for eligible merchandise when sales begin and must be confirmed with the future fulfillment provider before launch. They do not describe an existing supplier, return warehouse, or shipping arrangement.

For a standard change-of-mind return of eligible physical merchandise, customers may request a return within 14 calendar days after confirmed delivery. The item must be unused and in its original condition, and the customer must provide an order number or other proof of purchase. Submit the request to info@theinclusivelinkexchange.com within that window.

TILE must provide return instructions before you send anything back. Do not send merchandise to an address unless it has been provided for your approved return. For standard eligible returns, refunds are processed after the return is received and inspected, subject to applicable law and payment-provider requirements. No specific refund-processing time is promised here.

The standard change-of-mind conditions and 14-day request window do not restrict damaged, defective, incorrect, or missing-order remedies where applicable law or payment-provider protections require a different remedy. No return address, shipping fee, restocking fee, or shipping arrangement is established by this policy.

If you cannot find your download email, check your spam or junk folder and confirm the purchase email address. If a link fails, a file is missing, the wrong file is delivered, or the file appears corrupted or materially different from the description, contact info@theinclusivelinkexchange.com or Contact TILE.

Include your purchase email address, product name, purchase date, order or receipt reference if available, and a brief explanation. A screenshot of the problem may help; remove unnecessary personal information. Do not send card numbers, security codes, passwords, or sensitive information entered into your worksheet.

For damaged, defective, incorrect, or missing physical merchandise, contact info@theinclusivelinkexchange.com with your order details and a description of the problem. Photos may help with damaged or incorrect items; remove unnecessary personal information. These are product or delivery problems, not ordinary change-of-mind returns. TILE will review the issue and applicable resolution options without using the standard 14-day restriction to remove rights required by law or payment-provider protections. Do not send an item back until return instructions are provided, unless applicable law requires otherwise.

TILE can help investigate the issue and provide the correct file or working access where appropriate. If the issue is not resolved, you may request a refund through the applicable transaction-support process. You do not have to contact TILE first to exercise an available Link or statutory right. Refunds or other remedies depend on the facts, applicable law, and relevant provider terms; not every request is approved.

For digital orders identified at checkout or on the receipt as “Sold Through Link,” Stripe’s merchant-of-record service provides transaction support through Link, including refund handling. TILE provides product and download support and may assist Link in reviewing an order problem. Applicable Link terms and mandatory consumer law govern the transaction; this policy does not replace them with a stricter TILE rule.

The Sold Through Link digital-product refund process described below does not apply to physical goods or services. Paying with Link alone does not establish that a purchase is Sold Through Link. Physical merchandise may have different payment-provider terms and protections, which must be confirmed before TILE merchandise sales begin.

Nothing in TILE’s digital final-sale designation or proposed physical return window limits required refunds, non-delivery remedies, disputes, chargebacks, or other consumer rights. Where a TILE term is more restrictive than an applicable Link buyer protection, Link’s applicable policy controls. Mandatory consumer law also takes precedence.

Under Link’s currently published policy, a digital purchase may be eligible for a refund when:

• You did not receive the digital product.
• The product is significantly different from its description or unfit for purpose.
• The file is damaged or corrupted.
• A payment was unauthorized or duplicated in error.

Link’s published process generally requires a request for these reasons within 60 days of the completed transaction and may require supporting information. That is Link’s process, not a deadline that overrides longer or different rights under applicable law.

Link’s standard refund review does not cover a simple change of mind, but cooling-off or cancellation rights may apply under the consumer law where you live. Downloading a file does not, by itself, erase your applicable consumer rights. Link’s policy also contains conditions concerning previously refunded payments, existing financial-institution disputes, previously denied requests, and fraud or refund abuse.

There is no blanket “all sales final” or “no refunds” rule in this TILE policy. Approval is not guaranteed for every request. Eligibility depends on the facts, applicable Link terms, and applicable law. Where a seller’s policy is more restrictive than Link’s policy, Link states that its policy controls.

For TILE product, download, or eligible physical-return assistance, email info@theinclusivelinkexchange.com or use Contact TILE. Include your order number or other proof of purchase, purchase email, product name, relevant purchase or delivery date, and a brief explanation. Do not send full card numbers, security codes, passwords, or sensitive information entered into a worksheet. Return instructions must be provided before physical items are sent back.

For a Sold Through Link order, use the support options in your receipt or follow Link’s Refund Instructions.

If you have a Link account, sign in and use Contact Support → Help With A Purchase, then select the relevant transaction and explain the issue. Link’s help article gives the current steps. If you paid without a Link account, its support page also provides an “I Have A Charge From Link.com” route to email support.

Provide the purchase details, reason for the request, and relevant evidence if asked. You may also contact TILE at info@theinclusivelinkexchange.com for product help or assistance locating the appropriate order-support route.

Approved refunds return to the original payment method. Link says posting generally takes 3–7 business days, although the financial institution and payment method can affect timing. This is an estimate, not a TILE guarantee. Link supplies the transaction’s refund confirmation and details.

Download-use permissions are described in the product listing and TILE’s Terms Of Service. This policy covers TILE digital downloads and proposed TILE physical-merchandise returns, not transactions you make directly with an independent resource provider or event organizer. Contact that provider about its own products or refund terms.

Nothing in this policy limits rights that applicable law does not allow us to restrict. For questions about a TILE file, its description, or download access, contact info@theinclusivelinkexchange.com or Contact TILE. For Sold Through Link payment or refund issues, Link’s transaction-support options remain available.