Privacy Policy

The Inclusive Link Exchange (TILE) connects people with disabilities, neurodivergent people, and those who support them with resources, events, information, and digital tools. This policy explains how information is handled when you use our website, contact us, submit a listing, request a download, subscribe to updates, or purchase an available digital product.

This policy applies to TILE’s website and activities. Independently operated organizations, linked websites, and payment services have their own privacy policies.

The Inclusive Link Exchange (TILE) is owned and operated by THE 1322 GROUP LLC. References to “TILE,” “we,” or “us” in this policy refer to that owner and operator.

Contact And Resource-Navigation Requests. We collect the information you enter, such as your name, email, optional phone number, message, and any location or resource preferences you choose to share. We may keep related staff notes and correspondence to review and respond to your request.

Resource And Event Submissions. We collect submitted organization or event details, public contact information, and any submitter name, email, relationship, or notes you provide. Approved listing content may become public. Submitter details and internal review notes are used for review and follow-up and are not intended to appear as public listing content. Information you place in an intended public description or public contact field may be published. Please submit only information you are authorized to share.

Updates And Free Downloads. We collect your email, any first name you provide, the requested download or signup source, the time of the request, and your update-consent choice. A free-download request is recorded even if you do not subscribe. Requesting a download or buying a product does not, by itself, subscribe you to promotional updates.

Digital Purchases. When purchasing is available, TILE receives order and fulfillment information, including your email, product, amount, currency, payment status, transaction reference, and delivery information. Stripe/Link may provide your name and other relevant transaction details for receipts, support, fraud prevention, or tax handling. Payment details are entered through Stripe’s payment form; TILE’s own forms and purchase records do not collect or store your full payment-card number or security code.

Staff Accounts. Authorized staff sign-in involves account contact information, authentication information, and access roles. Visitors do not need a TILE staff account to browse public resources or request public downloads.

Our hosting and connected services may process technical information needed to deliver and protect the website, such as IP address, browser/device information, requested pages, and error or security information. Browser cookies and local or session storage may support security, website delivery, staff sign-in, and interface preferences.

Lovable Visitor Analytics is currently disabled for TILE. Hosting security cookies and payment-service technologies are separate from visitor analytics and may still operate. No session-replay or visitor-recording option was visible in the settings reviewed by TILE’s owner; this does not independently confirm that session replay or visitor recording is disabled.

Google Fonts supplies the fonts displayed on this website. Your browser connects to Google’s font servers to load them, which involves technical connection information. Stripe technology loads on Tools & Downloads before checkout and may use cookies and device or activity information for payment security and fraud prevention, even when no purchase is completed.

You can use your browser settings to manage cookies and site storage. Blocking some technologies may affect sign-in, payment services, or website functionality. See the relevant service’s privacy information for its own controls.

We use information to operate the website; respond to questions and support requests; review and maintain resource and event listings; provide requested downloads; process and support available orders; send necessary order, support, and account messages; record requests for future updates; prevent misuse; troubleshoot errors; and meet applicable legal and recordkeeping obligations.

TILE is not an emergency response service. Please do not send payment-card details, passwords, Social Security numbers, medical records, or unnecessary sensitive information through our contact or submission forms. If a request concerns someone else, share only what you have permission to share and what is needed for the request.

Authorized TILE staff can access information needed for their work. Website hosting, database, authentication, file-delivery, and email services provided through Lovable Cloud process information needed to operate those features. Staff alerts may include submitter contact information or order details so staff can review submissions and assist customers.

Stripe/Link processes purchase information for payment, merchant-of-record transaction services, tax handling, fraud prevention, refunds, disputes, and transaction support. It also handles information under its own privacy policies, not solely on TILE’s instructions. See Stripe’s Privacy Policy and Link’s Privacy Center.

Google processes technical connection information when supplying website fonts. See Google’s Privacy Policy.

Approved directory and event details are shared publicly as described above. We may also disclose information when required by law or when reasonably needed to address fraud, security incidents, or legal claims. Linked providers and social networks receive information when you interact with their services; their own policies apply.

We use staff-access restrictions and technical safeguards to limit unauthorized access to website records. No website, storage system, or email service can be guaranteed completely secure. Please keep your account credentials and purchase-download links private.

We keep information for purposes such as handling requests, maintaining listings, delivering downloads, supporting orders, recording consent choices, addressing disputes, and meeting applicable legal obligations. Retention varies by the type of information and its purpose. TILE aims to review unnecessary personal information and older records quarterly. This is a manual review practice, not an automatic deletion deadline. Necessary purchase, financial, refund, dispute, and consent records are preserved subject to applicable legal requirements. Information held independently by Stripe/Link or other service providers is also subject to their own retention practices. This policy does not promise a fixed deletion period or immediate removal from all backups.

You can choose not to supply optional information. Information required for a form, download, or order may be necessary to complete that request.

To request access to, correction of, or deletion of information held by TILE, or to withdraw your request for future TILE updates, email info@theinclusivelinkexchange.com. This inbox is monitored, and TILE’s owner oversees privacy requests. We may need to verify your identity before acting. Requests are handled subject to applicable law and records we must retain.

TILE currently collects explicit requests for future newsletter updates but does not send promotional newsletter emails. Promotional sending will not begin until a separate marketing-email channel with appropriate unsubscribe handling is established. No separate newsletter unsubscribe service is currently operational. Withdrawing newsletter consent is separate from necessary order, support, or legal communications. The existing app-email service has its own unsubscribe controls; using those controls can also block TILE’s order and support emails from that sender.

For information held independently by Stripe/Link, use its privacy-request options as well. Depending on where you live, applicable law may give you additional rights; this policy does not limit them.

TILE provides information relevant to children and families but does not offer public child accounts. Please do not submit a child’s identifying or sensitive information unless you are authorized and it is necessary for your request. If you believe a child’s personal information was provided inappropriately, contact us so we can review it and take appropriate action.

We will post approved changes to this policy and update its effective date. Where applicable law requires additional notice, that requirement applies.

For privacy questions or requests, contact info@theinclusivelinkexchange.com or use Contact TILE. Avoid including unnecessary sensitive information in your message.